Privacy Policy (POPIA Compliant)

Effective Date: 12 July 2026

1. Introduction

Welcome to Speedinet.co.za, operated by FN Communication CC (“we”, “us”, or “our”). We are committed to protecting and respecting your privacy in accordance with the Protection of Personal Information Act, No. 4 of 2013 (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, subscribe to our internet and communication services, or interact with us.

2. Information We Collect

To provide our telecommunication and network services, we may collect and process the following categories of personal information:

  • Identifiers: Full name, business registration name, CIPC details, and identity/passport numbers.

  • Contact Information: Email address, physical installation address, billing address, and telephone numbers.

  • Financial Information: Bank account details for debit orders, billing records, and payment history.

  • Technical & Network Data: IP addresses, network traffic logs, routing data, and website usage statistics collected via cookies.

3. Purpose of Collection

We process your personal information strictly for justifiable business purposes, including:

  • Concluding and executing our service agreements with you.

  • Provisioning, managing, and maintaining your internet and telecommunication connectivity.

  • Managing customer accounts, invoicing, and processing payments.

  • Communicating service updates, technical alerts, or network maintenance notices.

  • Complying with statutory and regulatory obligations under South African law (including ICASA regulations and RICA requirements).

4. Consent and Choice

By providing us with your personal information, you explicitly consent to its collection and processing as outlined in this policy. You have the right to withdraw your consent at any time, though this may impact our ability to deliver certain services to you.

5. Information Sharing and Disclosure

We do not sell or rent your personal information. We only share your data with third parties when necessary to fulfill our service delivery or legal obligations, such as:

  • Upstream Providers & Technicians: Infrastructure partners or technicians required to provision your lines or troubleshoot network faults.

  • Payment Gateways: Secure financial switches to process billing and debit orders.

  • Legal Authorities: Government bodies, law enforcement, or regulatory authorities (like ICASA) when strictly mandated by law.

We ensure that all third-party operators we work with maintain stringent POPIA-compliant security measures.

6. Data Security

We implement robust technical and organizational security protocols to protect your personal information against unauthorized access, loss, destruction, or alteration. These include secure firewalls, encrypted access controls, and data protection policies.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable South African laws (such as financial or telecommunications retention regulations). Once no longer required, your data is securely destroyed or anonymized.

8. Your Data Rights

Under POPIA, you possess the following rights regarding your personal information:

  • Access: The right to request confirmation of whether we hold your personal information and to receive a copy of it.

  • Correction: The right to request that we correct or update inaccurate, incomplete, or outdated information.

  • Deletion: The right to request the deletion or destruction of your personal information, subject to statutory retention limits.

  • Objection: The right to object to the processing of your data for direct marketing purposes.

9. Contact Our Information Officer

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to lodge a complaint regarding how your data is handled, please contact our designated Information Officer:

  • Company Name: FN Communication CC (trading as Speedinet.co.za)

  • Information Officer:  Nouman Wahid Gangla

  • Email Address: [email protected]

  • Physical Address: 1006 Belmount Arcade 75 West Street Durban South Africa

  • Contact Number:  031-368-4090      –      087-133-1252

If you feel your complaint has not been adequately addressed by us, you have the right to escalate the matter to the South African Information Regulator ([email protected]).