What We Offer

Service Level Agreement

A service level agreement (frequently abbreviated as SLA) is a document where the level of service is formally defined. In practice, the term SLA is sometimes used to refer to the contracted delivery time (of the service) or performance thereof. In today’s fast paced workplace, businesses do not have the time or capacity to worry about the technical aspects of their IT infrastructure. This time is better spent on focusing on your core business. This is where an IT Service Level Agreement can be of great assistance to you. SPEEDINET has been providing Service Level Agreements to our client’s for over 15 years. These agreements not only ensure that your systems are maintained, but further cater for things that are very often overlooked when everything is running smoothly. Some of these things could include update and patch management, backup monitoring, server monitoring and performance monitoring. These items are all essential parts of ensuring a reliable and scalable IT infrastructure. SPEEDINET provides set hourly service agreements (as listed below) or we can tailor make an agreement to suit your individual needs. For a no obligation consultation to discuss your requirements, kindly complete the form located on our contact page. One of our consultants will then contact you back and make arrangements to come see you.