The best way to automate customer engagement using AI and WhatsApp

by nouman | Jul 9, 2026 | CM.com, Company News, Contact centres and CX, Freedom of Movement, Halo, James Bayhack, Meta, Sections, WhatsApp

CM.com’s James Bayhack on how agentic AI and WhatsApp are transforming customer engagement at scale.

When the internet goes down, who picks up the phone?

by nouman | Jul 9, 2026 | Andre Eksteen, Company News, Internet and connectivity, Sections, Vox

Vox’s Andre Eksteen on why internet service provider support, not speed, is the real differentiator.

Rain launches unlimited mobile plans with LoopPhone

by nouman | Jul 9, 2026 | Company News, Internet and connectivity, LoopPhone, Rain, Sections

New unlimited City, Province and Countrywide plans, an exclusive LoopPhone with smartswitching, and the new rainOne unlimited.

Rain’s boldest – and strangest – deal yet

by nouman | Jul 8, 2026 | Conrad Leigh, Michael Jordaan, News, Rain, Sections, Telecoms

Rain’s newly launched unlimited mobile plans come with a high-spec handset – and plenty of fine print.

Ethiopia: EthSwitch explores Huawei partnership on AI, Payments and Connectivity

by nouman | Jul 8, 2026 | Digital Finance, East Africa

Ethiopia’s national payment switch, EthSwitch, is exploring expanded cooperation with Huawei on artificial intelligence, payment infrastructure and cross-border payment connectivity with China, as the country seeks to strengthen the technological backbone of one of...