{"id":48635,"date":"2026-07-10T07:44:44","date_gmt":"2026-07-10T07:44:44","guid":{"rendered":"https:\/\/speedinet.co.za\/?p=48635"},"modified":"2026-07-10T07:44:44","modified_gmt":"2026-07-10T07:44:44","slug":"customers-prefer-chatgpt-to-your-companys-ai-chatbot","status":"publish","type":"post","link":"https:\/\/speedinet.co.za\/?p=48635","title":{"rendered":"Customers prefer ChatGPT to your company\u2019s AI chatbot"},"content":{"rendered":"<div>Customers are about three times more likely to use ChatGPT-style tools than company chatbots, Gartner has found.<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Customers are about three times more likely to use ChatGPT-style tools than company chatbots, Gartner has found.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[112,128,129,130,16,131,12],"tags":[],"class_list":["post-48635","post","type-post","status-publish","format-standard","hentry","category-ai-and-machine-learning","category-eric-keller","category-gartner","category-johnstone-makhubu","category-news","category-sars","category-sections"],"_links":{"self":[{"href":"https:\/\/speedinet.co.za\/index.php?rest_route=\/wp\/v2\/posts\/48635","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/speedinet.co.za\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/speedinet.co.za\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/speedinet.co.za\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/speedinet.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=48635"}],"version-history":[{"count":0,"href":"https:\/\/speedinet.co.za\/index.php?rest_route=\/wp\/v2\/posts\/48635\/revisions"}],"wp:attachment":[{"href":"https:\/\/speedinet.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=48635"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/speedinet.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=48635"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/speedinet.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=48635"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}