1 All complaints other than billing complaints must be submitted to Speedinet \u00a0and will be dealt with by Speedinet
\n2 \u00a0 \u00a0 \u00a0You are required to afford us an opportunity to resolve a compliant before you approach the Authority.
\n3\u00a0\u00a0\u00a0\u00a0\u00a0 You are required to direct a complaint to complaint@speedinet.net.\u00a0 Your complaint should include the following:
\n3.1 \u00a0your name and surname;
\n3.2\u00a0\u00a0 your account number\/email address\/Cell phone Number
\n3.3\u00a0\u00a0 the date on which the complaint arose; and
\n3.4\u00a0\u00a0 a brief description of what gave rise to the complaint.
\n4 \u00a0 \u00a0 \u00a0Speedinet\u00a0will acknowledge receipt of your complaint within 3 (three) working days of receipt thereof.
\n5 \u00a0 \u00a0 \u00a0Speedinet will formally resolve your complaint in writing within 14 (fourteen) working days of receipt thereof, or within such longer period as we may agree to under circumstances where the resolution of the complaint is for example (but without limitation) in the hands of a supplier or third party service provider.
\n6\u00a0\u00a0\u00a0\u00a0\u00a0 You may approach the Authority for resolution of the dispute, should you not be satisfied with the outcome of the dispute as determined by Speedinet.
\n7\u00a0\u00a0\u00a0\u00a0\u00a0 The dispute will be referred to the Complaints and Compliance Committee of the Authority in terms of section 17 (H) of the ICASA Act in the event that the dispute is not resolved by the Authority itself as contemplated above.<\/p>\n","protected":false},"excerpt":{"rendered":"
1 All complaints other than billing complaints must be submitted to Speedinet \u00a0and will be dealt with by Speedinet 2 \u00a0 \u00a0 \u00a0You are required to afford us an opportunity to resolve a compliant before you approach the Authority. 3\u00a0\u00a0\u00a0\u00a0\u00a0 You are required to direct a complaint to complaint@speedinet.net.\u00a0 Your complaint should include the following: […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-555","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/speedinet.co.za\/index.php?rest_route=\/wp\/v2\/pages\/555","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/speedinet.co.za\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/speedinet.co.za\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/speedinet.co.za\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/speedinet.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=555"}],"version-history":[{"count":0,"href":"https:\/\/speedinet.co.za\/index.php?rest_route=\/wp\/v2\/pages\/555\/revisions"}],"wp:attachment":[{"href":"https:\/\/speedinet.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=555"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}